terms


general

Webshop www.extreme-cashmere.com is part of Pop Studio Ltd., a company listed in the Trade Register of the Hong Kong Chamber of Commerce and in the Netherlands Extreme Cashmere VAT number NL856578113B01 having its registered office at Herengracht 294, 1016 BX Amsterdam.

Chamber of commerce nº // KvK: 66492327.


These general terms and conditions apply to all purchasing and sales agreements concluded by extreme cashmere and its customers. No agreement can be created without your agreement to these terms and conditions. No products can be bought without an account.

By placing an order with the extreme cashmere webshop, the customer declares to accept the terms and conditions.


extreme cashmere cannot guarantee that the content of the site is always free of inaccuracies and typographical errors. Neither can we guarantee that all information is up to date. extreme cashmere is entitled to change the content of the site at any time.


The colors on your screen may differ from those of the original product. This depends on, among other things, your computer settings. We make every effort to display the correct colors on our webshop.


payment

All prices are in euros and are inclusive of Dutch VAT of 21% and are inclusive of shipping costs. We accept payments via I DEAL (in the Netherlands), PayPal, Visa, MasterCard and bank transfer. After you have placed your order, you will receive an automatically generated confirmation by e-mail. Payments are processed by Mollie.


delivery

All items are delivered by OCS. Delivery time commences as soon as extreme cashmere has received payment from the customer. All orders are dispatched within 1-3 working days after receipt of payment. After your order has been dispatched, you will receive a tracking number by e-mail. Shipping cost for orders are free.


returns policy

You may return an item within the 14-day period following the item’s delivery. An item being returned must always be reported and sent in accordance with the returns procedure as otherwise the refund may be delayed. 


return procedure

Please send an email to hello@extreme-cashmere.com to inform us of your request to send a return.

The goods must be sent back to us in perfect condition.

Returned items will only be accepted if all labels are intact and affixed.

extreme cashmere will not accept any items whose labels are missing.

We advise you to provide the return shipment with a tracking number. extreme cashmere is not responsible for any damage, theft or loss. 

The items must be delivered to the storeroom within 14 days of this request.


Defective items are exchanged for the same type of product in the same color and size, subject to availability. Refunds for defective items will be effected within 30 days of delivery. Customers that wish to make a complaint should always first contact the customer service department at hello@extreme-cashmere.com.


Items cannot be exchanged or returned in our shop. Items may only be returned to our Dutch e-warehousing, Herengracht 294, 1016 BX Amsterdam.


force majeure

In the event of force majeure, extreme cashmere is entitled to dissolve the agreement between extreme cashmere and the customer. Force majeure is a serious hindrance at extreme cashmere or transport standstill.


intellectual property

This website and all sub-domains are the intellectual property of extreme cashmere; nothing may be copied or used without extreme cashmere’s permission.


privacy

Personal information will be saved and treated with care; it will not be passed on to third parties and will only be used for the delivery of your order.

extreme cashmere webshop uses Secure Socket Layers (SSL), the industry standard for the transmission of information used to process orders.


cookies

This website uses cookies to make it easier to use for visitors. Cookies ensure that your selected country is remembered, that the content of your shopping basket is saved and that you remain logged in.


all rights reserved

All material on the pages of extreme cashmere is copyright protected.

It cannot be used for any purpose whatsoever without first obtaining our express written permission in advance. 


Extreme Cashmere